{"id":2273,"date":"2024-05-07T16:02:09","date_gmt":"2024-05-07T13:02:09","guid":{"rendered":"https:\/\/www.mersinmuhbir.com\/?p=2273"},"modified":"2024-05-07T16:02:09","modified_gmt":"2024-05-07T13:02:09","slug":"buyuksehir-dis-denetimle-seffaf-bir-hizmet-kalitesi-sunuyor","status":"publish","type":"post","link":"https:\/\/mersinmuhbir.com\/index.php\/2024\/05\/07\/buyuksehir-dis-denetimle-seffaf-bir-hizmet-kalitesi-sunuyor\/","title":{"rendered":"B\u00dcY\u00dcK\u015eEH\u0130R, DI\u015e DENET\u0130MLE \u015eEFFAF B\u0130R H\u0130ZMET KAL\u0130TES\u0130 SUNUYOR"},"content":{"rendered":"<p>Hizmet kalitesini ve verimlili\u011fi art\u0131rmaya y\u00f6nelik \u00e7al\u0131\u015fmalar ger\u00e7ekle\u015ftiren Mersin B\u00fcy\u00fck\u015fehir<br \/>\nBelediyesi\u2019nde, TSE taraf\u0131ndan 3 g\u00fcn boyunca d\u0131\u015f tetkik yap\u0131lacak. 9 May\u0131s\u2019ta sonlanacak d\u0131\u015f tetkikte<br \/>\nB\u00fcy\u00fck\u015fehir, TS EN ISO 9001 Kalite Y\u00f6netim Sistemi belgesini yenilemeyi, TS ISO 45001 \u0130\u015f Sa\u011fl\u0131\u011f\u0131<br \/>\nve G\u00fcvenli\u011fi Y\u00f6netim Sistemi ikinci g\u00f6zetim tetkiki ile de i\u015f sa\u011fl\u0131\u011f\u0131 ve g\u00fcvenli\u011fine uygun bir \u015fekilde<br \/>\n\u00e7al\u0131\u015f\u0131ld\u0131\u011f\u0131n\u0131 g\u00f6stermeyi hedefliyor.<br \/>\nVatanda\u015f ve personel memnuniyetini \u00f6n planda tutarak kentte bir de\u011fer olu\u015fturan Mersin B\u00fcy\u00fck\u015fehir<br \/>\nBelediyesi, bu anlay\u0131\u015f\u0131 s\u00fcrd\u00fcr\u00fclebilir k\u0131lmak i\u00e7in, hizmet kalitesini ve verimlili\u011fini art\u0131racak<br \/>\n\u00e7al\u0131\u015fmalar ger\u00e7ekle\u015ftirmeye devam ediyor. Bu kapsamda B\u00fcy\u00fck\u015fehir\u2019de, T\u00fcrk Standartlar\u0131 Enstit\u00fcs\u00fc<br \/>\n(TSE) taraf\u0131ndan d\u0131\u015f tetkik yap\u0131lacak. TSE heyeti taraf\u0131ndan; TS ISO 45001 \u0130\u015f Sa\u011fl\u0131\u011f\u0131 ve G\u00fcvenli\u011fi<br \/>\nY\u00f6netim Sistemi ve TS EN ISO 9001 Kalite Y\u00f6netim Sistemi konular\u0131nda 3 g\u00fcn s\u00fcrecek g\u00f6zetim<br \/>\ntetkiki, a\u00e7\u0131l\u0131\u015f toplant\u0131s\u0131yla ba\u015flad\u0131.<br \/>\nB\u00fcy\u00fck\u015fehir Belediyesi Enc\u00fcmen Salonu\u2019nda yap\u0131lan toplant\u0131ya; Mersin B\u00fcy\u00fck\u015fehir Belediyesi Genel<br \/>\nSekreteri Olcay Tok, Genel Sekreter Yard\u0131mc\u0131s\u0131 ve Y\u00f6netim Temsilcisi Ali R\u0131za \u00d6zdemir, Genel<br \/>\nSekreter Yard\u0131mc\u0131s\u0131 Serdal G\u00f6kayaz, Genel Sekreter Yard\u0131mc\u0131s\u0131 Tar\u0131k \u0130rde, TSE Ba\u015f Tetkik<br \/>\nG\u00f6revlileri \u00d6nder \u00d6get\u00fcrk ve Meri\u00e7 Karacan, TSE tetkik g\u00f6revlileri, Mersin B\u00fcy\u00fck\u015fehir Belediyesi<br \/>\nDaire Ba\u015fkanlar\u0131 ve \u015fube m\u00fcd\u00fcrleri kat\u0131ld\u0131.<br \/>\nT\u00fcm birimlerini kapsayan d\u0131\u015f tetkikte B\u00fcy\u00fck\u015fehir, TS EN ISO 9001 Kalite Y\u00f6netim Sistemi ile t\u00fcm<br \/>\ni\u015flerin \u015feffaf, izlenebilir ve amac\u0131na uygun olarak s\u00fcrd\u00fcr\u00fclmesine dikkat ettiklerini\u00a0ve belge<br \/>\nyenilemeyi hedefliyor. TS ISO 45001 \u0130\u015f Sa\u011fl\u0131\u011f\u0131 ve G\u00fcvenli\u011fi Y\u00f6netim Sistemi ikinci g\u00f6zetim tetkiki<br \/>\nile de B\u00fcy\u00fck\u015fehir; i\u015f sa\u011fl\u0131\u011f\u0131 ve g\u00fcvenli\u011finin temel prensip edinildi\u011fini ve b\u00fct\u00fcn i\u015f disiplininin bu<br \/>\n\u00e7er\u00e7eveye uygun bir \u015fekilde olu\u015fturuldu\u011funu g\u00f6stermeyi hedefliyor.<br \/>\nAltunde\u011fer: \u201cKaliteli, vizyoner ve misyoner \u00e7al\u0131\u015fmalar\u0131m\u0131z artarak devam edecek\u201d<br \/>\nKalite Y\u00f6netimi ve Kent Ara\u015ft\u0131rmalar\u0131 \u015eube M\u00fcd\u00fcr\u00fc Serkan Altunde\u011fer, TSE\u2019den gelen heyet<br \/>\ntaraf\u0131ndan 3 g\u00fcn boyunca B\u00fcy\u00fck\u015fehir Belediyesi\u2019nde d\u0131\u015f tetkik uygulamas\u0131n\u0131n yap\u0131laca\u011f\u0131n\u0131 ve 9 May\u0131s<br \/>\nPer\u015fembe g\u00fcn\u00fc son bulaca\u011f\u0131n\u0131 ifade etti. Yap\u0131lan denetimlerle, i\u015f sa\u011fl\u0131\u011f\u0131 ve g\u00fcvenli\u011fi ile kalite<br \/>\ny\u00f6netim sistemi \u00fczerine d\u0131\u015f tetkikin ger\u00e7ekle\u015ftirilece\u011fini aktaran Altunde\u011fer, \u201c\u00d6ncelikle bu<br \/>\ndenetimler kaliteyi art\u0131yor. Kalite geni\u015f bir kavram ve standartla\u015fmay\u0131, ki\u015filere ba\u011fl\u0131<br \/>\nkalmamay\u0131, sistem \u00fczerinden ilerlemeyi ve \u015feffafl\u0131\u011f\u0131 sa\u011fl\u0131yor. Bilgi al\u0131\u015fveri\u015fi bu s\u00fcre\u00e7te \u00e7ok<br \/>\n\u00f6nemli. TSE\u2019den gelen heyetimiz bu konuda uzman. D\u0131\u015f g\u00f6zle bilgi al\u0131\u015fveri\u015finde bulunup,<br \/>\niyile\u015ftirmeye a\u00e7\u0131k alanlar\u0131 tespit edip uygunsuzluklar\u0131 gideriyoruz, s\u00fcrekli iyile\u015ftirme sa\u011fl\u0131yoruz.<br \/>\nBu tetkiklerle ayn\u0131 zamanda, kurumun kalitesini art\u0131rmaya \u00e7al\u0131\u015f\u0131yoruz\u201d dedi.<br \/>\nMersin B\u00fcy\u00fck\u015fehir Belediye Ba\u015fkan\u0131 Vahap Se\u00e7er\u2019in g\u00f6reve gelmesiyle, 5 y\u0131ld\u0131r belediyenin t\u00fcm<br \/>\nbirimlerinde kalite \u00e7al\u0131\u015fmalar\u0131n\u0131n art\u0131r\u0131lmas\u0131na odakland\u0131klar\u0131n\u0131 aktaran Altunde\u011fer, \u201cBa\u015fkan\u0131m\u0131z<br \/>\nVahap Se\u00e7er; \u2018Bizim kalitemiz ne ise, kurumumuzda da ayn\u0131s\u0131 olacak\u2019 dedi ve bizler de bu vizyon<br \/>\nve misyonla \u00e7al\u0131\u015ft\u0131k. Tetkiklerimizi TSE\u2019den, bir devlet dairesinden ald\u0131k ve belirli periyotlarla<br \/>\ngelip de\u011ferlendirmelerini yap\u0131yorlar. Ba\u015far\u0131l\u0131 gidiyoruz. \u015eimdiye kadar 5 belgemiz oldu. Mersin<br \/>\nB\u00fcy\u00fck\u015fehir Belediyesi\u2019nin kaliteli, vizyoner ve misyoner \u00e7al\u0131\u015fmalar\u0131 artarak devam edecek ve<br \/>\nvatanda\u015flar\u0131m\u0131za hizmet olarak d\u00f6necektir\u201d s\u00f6zlerine yer verdi.<br \/>\n\u00d6get\u00fcrk: \u201cB\u00fcy\u00fck \u00e7apta hizmet \u00fcreten B\u00fcy\u00fck\u015fehir, bu tetkikleri ba\u015far\u0131yla tamaml\u0131yor\u201d<br \/>\nTSE Ba\u015f Tetkik\u00e7isi \u00d6nder \u00d6get\u00fcrk, Mersin B\u00fcy\u00fck\u015fehir Belediyesi\u2019nin TS EN ISO 9001 Kalite<br \/>\nY\u00f6netim Sistemi\u2019nin nas\u0131l uyguland\u0131\u011f\u0131n\u0131n ortaya koyulmas\u0131 i\u00e7in d\u0131\u015f tetkik ger\u00e7ekle\u015ftirdiklerini dile<br \/>\ngetirdi. Mersin B\u00fcy\u00fck\u015fehir Belediyesi\u2019nin d\u0131\u015f tetkiklere \u00f6nem veren bir belediye oldu\u011funu aktaran<br \/>\n\u00d6get\u00fcrk, \u201cMersin B\u00fcy\u00fck\u015fehir Belediyesi\u2019nin, 11. kalite y\u00f6netim sistem tetkiki. Bu derece b\u00fcy\u00fck<\/p>\n<p>\u00e7apl\u0131 hizmet \u00fcreten ve vatanda\u015fa dokunan bir kurulu\u015fta bu sistemleri uygulamak \u00e7ok kolay<br \/>\nde\u011fil, ama B\u00fcy\u00fck\u015fehir bunu ba\u015far\u0131yla uyguluyor\u201d dedi.<br \/>\nKaracan: \u201cB\u00fcy\u00fck\u015fehir\u2019in bu faaliyetini \u00e7ok de\u011ferli ve \u00f6nemli buluyoruz\u201d<br \/>\nTSE Ba\u015f Tetkik\u00e7isi Meri\u00e7 Karacan ise, d\u0131\u015f tetkik g\u00f6zetimlerinde Mersin B\u00fcy\u00fck\u015fehir Belediyesi\u2019nin<br \/>\n\u00e7al\u0131\u015fma prensiplerinin uluslararas\u0131 standartlara uyumlu olup olmad\u0131\u011f\u0131n\u0131 g\u00f6zden ge\u00e7ireceklerini ifade<br \/>\netti. Yap\u0131lan denetimler sayesinde, vatanda\u015fa sa\u011flanan pozitif katk\u0131lar\u0131 da yak\u0131ndan g\u00f6rme f\u0131rsat\u0131<br \/>\nbulduklar\u0131n\u0131 s\u00f6yleyen Karacan, d\u0131\u015f tetkik boyunca odaklanacaklar\u0131 prensipler hakk\u0131nda da bilgi verdi.<br \/>\nKaracan, \u201cVatanda\u015fa hizmetlerin y\u00fcksek kalitede ve uluslararas\u0131 normlarda sunulup<br \/>\nsunulmad\u0131\u011f\u0131, bu standartlar\u0131n \u00f6nemli ko\u015fullar\u0131ndan bir tanesi. T\u00fcm belediye \u00e7al\u0131\u015fanlar\u0131n\u0131n<br \/>\nsisteme kat\u0131l\u0131m\u0131 \u00e7ok \u00f6nemli. Mersin\u2019de vatanda\u015flarla ili\u015fki ve ileti\u015fim g\u00f6zden ge\u00e7iriliyor. Mersin<br \/>\nB\u00fcy\u00fck\u015fehir Belediyesi\u2019nin periyodik aral\u0131klarla ger\u00e7ekle\u015ftirdi\u011fi faaliyetlerine y\u00f6nelik<br \/>\nperformans\u0131n izlenmesi ve \u00f6l\u00e7\u00fclmesi de temel prensipler aras\u0131nda yer al\u0131yor\u201d diye konu\u015ftu.<br \/>\nY\u00f6netim belge sistemleri ile \u015feffafl\u0131k, do\u011fruluk ve kendine g\u00fcven ilkelerinin de do\u011fruland\u0131\u011f\u0131n\u0131<br \/>\ns\u00f6zlerine ekleyen Karacan, \u201cDolay\u0131s\u0131yla bir d\u0131\u015f tetkik grubunun, kendi faaliyetlerini g\u00f6zden<br \/>\nge\u00e7irmek \u00fczere bir grubu davet etmesi, zaten belediye y\u00f6netiminin ne kadar kendini g\u00fcvende<br \/>\nhissetti\u011finin bir g\u00f6stergesidir. B\u00fcy\u00fck\u015fehir Belediyesi\u2019nin bu faaliyetini de \u00e7ok de\u011ferli ve \u00f6nemli<br \/>\nbuluyoruz\u201d s\u00f6zlerine yer verdi.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hizmet kalitesini ve verimlili\u011fi art\u0131rmaya y\u00f6nelik \u00e7al\u0131\u015fmalar ger\u00e7ekle\u015ftiren Mersin B\u00fcy\u00fck\u015fehir Belediyesi\u2019nde, TSE taraf\u0131ndan 3 g\u00fcn boyunca d\u0131\u015f tetkik yap\u0131lacak. 9 May\u0131s\u2019ta sonlanacak d\u0131\u015f tetkikte B\u00fcy\u00fck\u015fehir, TS EN ISO 9001 Kalite Y\u00f6netim Sistemi belgesini yenilemeyi, TS ISO 45001 \u0130\u015f Sa\u011fl\u0131\u011f\u0131 ve G\u00fcvenli\u011fi Y\u00f6netim Sistemi ikinci g\u00f6zetim tetkiki ile de i\u015f sa\u011fl\u0131\u011f\u0131 ve g\u00fcvenli\u011fine uygun bir \u015fekilde [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2274,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,9,259],"tags":[],"class_list":["post-2273","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gundem","category-manset","category-mersin"],"_links":{"self":[{"href":"https:\/\/mersinmuhbir.com\/index.php\/wp-json\/wp\/v2\/posts\/2273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mersinmuhbir.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mersinmuhbir.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mersinmuhbir.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mersinmuhbir.com\/index.php\/wp-json\/wp\/v2\/comments?post=2273"}],"version-history":[{"count":0,"href":"https:\/\/mersinmuhbir.com\/index.php\/wp-json\/wp\/v2\/posts\/2273\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mersinmuhbir.com\/index.php\/wp-json\/wp\/v2\/media\/2274"}],"wp:attachment":[{"href":"https:\/\/mersinmuhbir.com\/index.php\/wp-json\/wp\/v2\/media?parent=2273"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mersinmuhbir.com\/index.php\/wp-json\/wp\/v2\/categories?post=2273"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mersinmuhbir.com\/index.php\/wp-json\/wp\/v2\/tags?post=2273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}